Refund & Cancellation Policy

1. Website Maintenance Plans (from $67.99/month)

• No long-term contract. Monthly maintenance plans renew automatically each month until you cancel.
• How to cancel. You can cancel at any time by emailing [email protected] or calling 616.613.6773. Cancelling is as easy as signing up, and we will confirm your cancellation in writing.
• When it takes effect. Cancellation stops all future charges. Your plan remains active through the end of the month you have already paid for.
• Refunds. Monthly fees already paid are non-refundable, and unused update time does not roll over or convert to a refund.
• Changing plans. You may upgrade, downgrade, or switch to hourly billing ($45.00/hour, 1-hour minimum) whenever your needs change.

2. Website Development Projects

• If you cancel a project before any work has started, any amount you prepaid will be refunded in full.
• If you cancel after work has started, you will be billed for the work completed up to the cancellation date, and any prepaid amount above that will be refunded.
• Once a website has been approved and launched, the project fee is non-refundable.
• Projects that are paused by the client for an extended period without providing content or feedback may be closed and billed for work completed.

3. Graphic Design

• Each design includes two revisions. Design work that has already been completed, including concepts and revisions, is non-refundable because it reflects time already spent.
• If you cancel before design work begins, any prepaid amount will be refunded in full.
• Additional revisions beyond the two included are billed at our current hourly rate.

4. Printing

• Because printed items are produced to your specifications, print orders cannot be cancelled or refunded once you have approved the final proof and the order has gone to press.
• Please review proofs carefully. We are not responsible for errors in spelling, content, or layout that were present in a proof you approved.
• If your order has a printing defect caused by us (for example, damaged or misprinted pieces that do not match the approved proof), contact us within 7 days of receipt. We will reprint the affected items at no charge or, if a reprint is not possible, issue a refund for the defective portion.

5. Hourly Work

Hourly work (billed at $45.00/hour with a 1-hour minimum) is non-refundable once performed.

6. How Refunds Are Issued

Approved refunds are issued using the original payment method whenever possible, typically within 10 business days of approval.

7. Questions or Requests

To request a cancellation or refund, or if you have any questions about this policy, contact us. This policy is part of our Terms of Service.

• Business: Influx Studios, Greater Grand Rapids, Michigan Area
• Email: [email protected]
• Phone: 616.613.6773
• Hours: Monday–Friday 9:00am–5:00pm, Saturday 12:00pm–5:00pm